TSS Your products, supported wherever you sell them
We help sellers and distributors around the world with technical problems, returns and storage, so you can keep your customers happy without building your own back office in every market.
Two kinds of help, one point of contact
Use one service or combine them, for a single unit or a full shipment.
Technical — when something isn't working
Troubleshooting and diagnostics
Remote help by email, phone or video call, and hands-on testing at our facility.
Repair and refurbishment
Component-level repair, part replacement, and firmware or software updates.
Installation and configuration
Setup guidance for you or your end customers.
Product training
Sessions for your sales and support teams so they can answer questions first-hand.
Commercial — when goods need to move or wait
RMA collection
We collect returned units from you or your customers, log them, and confirm receipt.
Inspection and reporting
Each return is checked and documented with photos, so you know what to credit, repair or scrap.
Storage for days or months
Secure space for stock, returns, spares or demo units, released whenever you need them.
Consolidation and re-shipping
Combine items into one shipment, relabel, repack, and send to any destination.
Storage that fits your timeline
Hold a pallet over a weekend or keep spare parts on hand for a year. You pay for the time and space you use.
| Option | Duration | Good for |
|---|---|---|
| Short-term | A few days to 4 weeks | Shipments waiting for clearance, RMAs awaiting a decision, transit stock between orders |
| Long-term | 1 month to 12 months or more | Spare parts, buffer stock for a region, seasonal inventory, demo and trade-show units |
| On request | Agreed with you | Special handling, high-value items, or anything that does not fit the options above |
Every item is recorded on receipt. Ask us for a stock report at any time.
How it works
Tell us what you need
Send a request with product details, quantity and your location.
Get a plan and quote
We reply with the next steps, timeline and cost, usually within one working day.
We handle the work
We collect, repair, inspect or store, keeping you updated along the way.
Receive a report
You get a clear summary, and goods are returned, shipped on, or held as you instruct.
Common questions
Do you only support products you sell?
No. Tell us the brand and model and we will confirm whether we can support it before you send anything.
Can you collect returns directly from my customers?
Yes. Share the RMA number and pickup address and we will arrange collection and confirm when the item arrives.
What is the minimum storage period?
There is no strict minimum. Short-term storage can be as little as a few days.
Is my stock insured while in storage?
Goods in our facility are covered under our standard policy. Higher-value items can be covered with additional insurance on request.
How do I pay?
We issue an invoice after each job, or monthly for ongoing storage. Bank transfer and major cards are accepted.
Need a hand in a market you don't cover?
Technical help, an RMA collected, or space to store stock — send the details and we will reply with a plan and a quote.
Request support